NEWS News

In addition to the J.League common spectator manners & rules, a new set of guidelines for the prevention of the novel coronavirus infection has been established. We will proceed with preparations in accordance with the J.League Guidelines for the Prevention of Novel Coronavirus Infection during the super strict security system and the security system during matches.

There is a possibility that restrictions, transition periods, and operational methods may change suddenly depending on the spread of the novel coronavirus infection and government announcements, as well as the decisions of each local government.

What is required of all visitors
(1) Please have the courage to refrain from attending if it is not possible.
・If you are not feeling well (e.g. fever, cough, sore throat, fatigue, abnormal taste or smell),
・If there are individuals in your cohabiting family or close acquaintances who are suspected of being infected
・If there is travel to countries or regions that have been subject to entry restrictions and a mandatory observation period by the government within the past 14 days, or if there has been close contact with residents of such countries or regions
・If you have a history of positive PCR tests and fall under the following conditions:
① For symptomatic individuals, if it is within 72 hours after the symptoms have improved (even if it has been more than 72 hours since the symptoms improved and less than 10 days from the onset of symptoms)
② For asymptomatic individuals, if it is within less than 10 days after a positive PCR test

(2) Please refrain from shaking hands, hugging, etc.

(3) Please maintain social distance (when entering and exiting, in lines for the restroom, etc.).
※Please avoid using the restroom or shops during the busy times such as just before the start of the match or during halftime, as they tend to be crowded.

(4) Please always wear a mask at the stadium.
※As announced by the Ministry of Health, Labour and Welfare, even after receiving the vaccine, please continue to wear masks as a preventive measure against infection.
※We kindly ask for your understanding and cooperation as our staff will approach those who are not wearing masks.
※Infants under 2 years old can enter and watch the game without wearing a mask, as stated in the announcement by the Ministry of Health, Labour and Welfare (Question 12 regarding the impact on infants and children). We recommend that preschoolers aged 2 and above wear masks, but if they choose to wear masks, we kindly ask parents and adults around them to pay close attention to the child's condition. If the child is not feeling well or if continuous mask wearing is difficult, there is no need to force them to wear a mask. If not wearing a mask, we kindly ask for your cooperation in taking measures to prevent infection, such as maintaining social distance.
※Please be sure to observe social distancing and cough etiquette when removing your mask as a measure against heat stroke.
※The key points for preventing heatstroke in the "New Lifestyle" announced by the Ministry of the Environment and the Ministry of Health, Labour and Welfare can be found here

(5) Please wash your hands and sanitize your hands frequently.
※Please bring disinfectant (portable bottle, etc.) as much as possible from the perspective of infection prevention.

(6) Bringing alcohol is prohibited. Drinking alcohol inside the venue is strictly prohibited.
※If found, it will be collected. (Not returnable)

□Items to bring when watching a game
Please bring the following items when visiting the stadium.
・Mask
・Handkerchief

Entrance and Exit to □ Stadium
(1) Temperature will be measured at the entrance gate, and entry will not be allowed if it is 37.5 degrees Celsius or higher.
No refunds will be given even if entry is refused, so please understand in advance. Also, please note that we may ask for your contact information when refusing entry.

(2) Hand sanitizers will be installed at all entrances. Please be sure to disinfect your hands.
※Please bring disinfectant in portable bottles, etc. from the perspective of infection prevention and perform frequent hand disinfection.

(3) We do not organize the waiting line to secure the order of admission before the opening.
Please refrain from forming a pre-waiting line around the stadium.
The gate opening time is 90 minutes before the start of the match, but it may be subject to change.
If there are any changes, we will notify you on the official homepage.
※Please come to the venue with plenty of time to allow for social distancing.
※There may be a longer wait time for entry in order to prioritize safety.

(4) Please enter from the designated gates according to your seat type. (Refer to the diagram below)
Please note that due to the stadium's structure, it is not possible to pass through the concourse.
・Central Gate: Main SS Reserved Seat, Main S Reserved Seat, Main North Reserved Seat, Main South Reserved Seat
・Gate 6: Back Seat (South Side), Back Center Seat
・Gate 7: Back Seat (North Side), Pitchside Seat
・Gate 8: Home Seat
※Gate 5 will not be opened.

(5) Re-entry will be conducted at each gate.
※A re-entry gate will be set up at the backstand side gate, which is different from the entrance gate, only for the 8th gate (home seats).
Please make sure to bring your ticket stub or QR ticket when leaving the stadium.
Please present your ticket stub or QR ticket at Gate 2. We will provide you with a re-entry card.
③Once you have confirmed your re-entry card, you will be able to re-enter.
Re-entry hours: from gate opening (scheduled for 16:30) until halftime.

(6) We will not implement regulatory expulsion, but we ask for your cooperation in infection prevention measures such as adjusting the time.
*We kindly ask for your cooperation in maintaining distance from those around you when exiting, keeping space in front, behind, and to the sides.

□Events & Stalls
(1) Events will be held with full consideration of social distancing.
*Information regarding the events to be held will be provided on the official homepage, etc.

(2) Greetings by the mascot outside the field and in the concourse are not allowed.
*Details of mascot appearances will be provided on the official homepage, etc.

(3) Food and beverage (excluding alcohol) sales are conducted.
*Alcohol sales are not available. Also, bringing alcohol is prohibited.
Drinking alcohol inside the venue is strictly prohibited. If found, it will be confiscated. (Non-refundable)
※Information about the food and beverage vendors that will be implemented will be provided on the official homepage, etc.

(4) Goods sales will be conducted.
※The stores where it will be conducted will be announced on the official homepage, etc.

(5) Smoking areas are not provided inside the stadium.

□Viewing Method
(1) All seats are reserved. Moving from your seat during the match is prohibited.
※Move to the seat next to without leaving a gap, move forward to the front of the stand and cheer for the players, move to a place where you won't get wet in case of rain, etc.

(2) There are no visitor seats available.
Visitors are not allowed to come and support the visiting team, so please understand. Please note that you cannot enter, watch, and support while wearing the visiting team's uniform and merchandise, so please understand in advance.
(3) Even outside the stadium, please ensure social distancing and avoid actions such as shouting, singing, cheering, and gathering that pose a risk of infection.

(4) The seating arrangement will be in a checkerboard pattern with one seat empty in front, behind, left, and right.
There may be some overlapping seats due to the structure of the stadium. Please understand in advance.

(5) In this match, "standing seats" will be installed due to the stadium's structure.
Sales will be conducted ensuring a distance of at least 1 meter between seats left and right.

Support Style

The prohibited actions are as follows.
・Inciting cheers
・Cheering out loud such as singing songs, whistling
・Waving or spinning flags including towel scarves and large flags
・Use of megaphones including transistor megaphones
・Drums and other noise-making instruments
・High-fives or linking arms
・Cheering using big flags
・Acts that disturb other customers, such as displaying gate flags on seats
・Continuously standing while watching (except in home standing seats)
* Customers other than those in standing seats must watch the game while seated.
* Applause and hand clapping are permitted.
* The use of drums, cheering clappers, and other noise-making instruments that can be played at your seat may be allowed at the discretion of the host club; however, FC Tokyo continues to prohibit these actions to prevent the spread of infection and avoid trouble among attendees.

Regarding the display of banners (flags, banners, etc.)
Banner (flags, banners, etc.) display locations have been determined. Please refrain from displaying them in locations other than the designated ones. Please follow the instructions of the staff when displaying them.

[Banner Submission Designated Location]
・Front section of the back stand (excluding some areas), front section and top row of the home goal back

[Banner Display Time]
For those who are preparing banners (flags, banners), please gather in front of Gate 8 120 minutes before the opening.
Please note that we will also conduct temperature checks for those who have made prior preparations, and if the temperature is 37.5 degrees Celsius or higher, you will not be allowed to enter. Thank you for your understanding in advance.
In addition, it is also possible to display banners (flags, banners) after the gates are opened.
※Please confirm with the staff in advance before posting and follow their instructions.
※The use of duct tape when attaching banners is prohibited.

□ Other Prohibited Items
・When visiting, please arrive at the stadium after the opening time.
・Please refrain from waiting near the player bus area or the area for officials.
・If you do not have a ticket, please do not come to the stadium or its vicinity.
Please comply with the J-League Unified Prohibited Rules (J-League Common Spectator Etiquette & Rules), the FC Tokyo Soccer Match Operation and Management Regulations, and the J-League New Coronavirus Infection Control Guidelines.

□Q&A
Q1. Is there a shuttle bus?
A1. Shuttle buses operate from JR Hiratsuka Station and Odakyu Isehara Station.
Hiratsuka Station: Operates approximately every 10 minutes from 16:00 onwards
※There may be variations in departure intervals depending on the traffic conditions.
Isehara Station: Operates at 4:30 p.m. (only one trip)
◇ For detailed operation information, click here

Q2. Are there food trucks available?
A2. Fifteen food trucks will be set up near the large pond in Hiratsuka City General Park. Details will be announced on the official website as soon as they are finalized.

Q3. Can I bring in drinks and food that contain alcohol?
A3. Bringing alcohol is prohibited. To ensure proper viewing manners within the stadium, we kindly ask you to refrain from drinking inside. There are no restrictions on bringing food and beverages other than alcohol. However, as usual, bottles and cans must be transferred to paper cups.

Q4. Are there any food and beverage stalls inside the stadium?
A4. The stadium shops are open. However, alcoholic beverages are not sold. Information about the operating shops will be announced on the official website, etc.

Q5. Is there a merchandise store?
A5. Sales will be conducted near the Oike Pond in Hiratsuka City General Park. Please note that there are no stores inside the venue. To avoid crowding, please also consider using the official online shop.

Q6. Is there a gachapon machine?
A6. Goods will be sold near the Oike in Hiratsuka City General Park, just like the merchandise store. There will be no sales inside the venue.
We will hand over the products to you directly from the salesperson, rather than selling them through regular vending machines. Also, please refrain from engaging in activities that may lead to close contact, such as exchanging products.