Apology for the entrance to the Gamba Osaka match on 7/7 (Sun)
Thank you very much for supporting FC Tokyo.
Regarding the entry for the July 7 (Sun), 2019 Meiji Yasuda Life Insurance Company J1 League Sec. 18 match against Gamba Osaka held recently, we sincerely apologize for the inconvenience caused to all attendees due to the club's inadequate response.
We will implement the measures below to ensure that such incidents do not occur in the future. We would appreciate your continued support for the team.
Event
・Waiting area・Waiting time・Entrance, etc., due to inadequate guidance and information provision to customers, it took a long time to enter in the rain.
・We apologize for any inconvenience and discomfort caused by not being able to smoothly control entry and waiting lines.
Cause
・There was a shortage of staff deployed for queue management.
・Could not share information between the staff.
・The management was not able to predict the environment.
＜Measures＞
・Increase in staff for guiding entrance waiting lines
- Timely and appropriate provision of information to customers
・Operational preparation anticipating the environment
FC Tokyo
