NEWS News

[Reposted on 12/21]
The refund procedure period will be until Dec 23 (Fri) 23:59.
Please complete the necessary procedures as soon as possible if you have not done so already.

[Reposted on 11/8]
Starting today, we are sending out emails with instructions for refund procedures.
Dec 23 (Fri) Please complete the procedure by 23:59.

Thank you very much for your support and encouragement to FC Tokyo on a daily basis.
Regarding the 2022 home games, the number of restricted matches has been finalized, so we would like to inform you that refunds for season tickets will be processed as follows.

□Eligible
①Those who purchased the 2022 season ticket and selected the 【Refund Method】, and wish to receive a refund for "restricted matches"
▼Eligible Matches
・Meiji Yasuda J1 League Sec. 4 Mar 12 (Sat) Sanfrecce Hiroshima Match
・2022 J.League YBC Levain Cup Group Stage Sec. 1 Mar 15 (Wed) Júbilo Iwata Match
・2022 J.League YBC Levain Cup Group Stage Sec. 3 Mar 26 (Sat) Shonan Bellmare Match

② For those who have selected the 【Refund Method】 and purchased the 2022 Annual Ticket or the latter half-year ticket, and are Home General Admission SOCIO members who have applied for a refund for the “Cheering with Voice Verification Match” or “Cheering with Voice Applicable Match”
▼ Eligible Matches
・Meiji Yasuda Life Insurance Company J1 League Sec. 20 Jul 6 (Wed) Hokkaido Consadole Sapporo Match
・Meiji Yasuda Life Insurance Company J1 League Sec. 24 Aug 7 (Sun) Shimizu S-Pulse Match
・Meiji Yasuda Life Insurance Company J1 League Sec. 32 Oct 8 (Sat) Shonan Bellmare Match
・Meiji Yasuda Life Insurance Company J1 League Sec. 25 Oct 12 (Wed) Cerezo Osaka Match
・Meiji Yasuda Life Insurance Company J1 League Sec. 34 Nov 3 (Sat) Kawasaki Frontale Match
* Only those who have applied for a “refund request” for the above 5 matches are eligible for a refund.

□Refund Period
Nov 8 (Tue) – Dec 23 (Fri) 11:59 p.m.
※We will send you information about the refund procedure from "refundss@pia.co.jp" to the email address you have registered, starting from the refund start date. We will send it to the corresponding customers in order, so please note that the delivery of the information email may be in the evening of the day after the start of the reception. Please understand in advance.
* The refund procedure is available until 11:59 p.m. on Friday, December 23. Please note that if you miss the deadline, your rights will expire and you will forfeit the refund. Thank you for your understanding in advance.

[Step ①] Please log in using the URL provided in the email.
Starting Tuesday, November 8, we will sequentially send emails necessary for the procedure from "refundss@pia.co.jp." Please log in using the URL included in the email.
Please note that the URL provided will be different for each customer (SOCIO number), so please be careful not to make any mistakes when proceeding with the procedure.
※Sent to the registered email address as of Nov 1 (Tue).
※If you have set up your domain, please make sure to unblock emails from "refundss@pia.co.jp".
※Please also check your spam folder as the email may be delivered there.

Regarding Login ID and Password
Login ID is set as "to (lowercase half-width) + 2022 + your SOCIO number".
(Example) If the SOCIO number is 00000 → to202200000
The password is set to "the postal code (without hyphen) of your registered address as of Nov 1 (Tue)".
(Example) In the case of postal code 182-0034 → 1820034
※If you enter your login ID or password incorrectly three times, your account will be locked. If your account is locked, please contact us by filling out the necessary information in the "Inquiry about Refunds" section.

＜Email to be sent (image)＞
Subject:[Request to Register Refund Account Information]

* The "Addressee" will display the name registered as of Nov 1 (Tue).

[Step 2] Please register the refund destination account information after logging in.
Please register the information of the refund destination account for the annual ticket refund on the page after logging in. Please make sure to check for any mistakes in the "transfer amount" and "transfer destination account".
* The deadline for the procedure is until 11:59 p.m. on Friday, December 23.

[Step 3] Please confirm your deposit.
Weekdays from 8:50 to 14:30, if you complete the procedure up to step 2, the transfer will be made on the same day. If the procedure is completed outside of these hours, the transfer will be made on the next business day.
※ If there is an error in the "bank transfer destination account" or similar, you will receive a request email to re-register the account information, so please proceed with the account information registration again.

If you do not receive the necessary email from "refundss@pia.co.jp"
If you do not receive the notification email by Nov 9 (Wed), please access the URL below, fill in the required information, and contact us through the inquiry form. (Please set the subject as "FC Tokyo Refund Inquiry" and include your "SOCIO number" and mention that you have not received the email in the question content.)
http://redirect.pia.jp/pc/support_ss.html
We will resend the necessary URL information for the procedure.
※Please contact FC Tokyo using the above URL as we are unable to resend it due to contractual reasons.

＜If you have not registered your email address＞
We will send you a separate URL (QR code) that is necessary for the refund procedure around late November, so please proceed from there.
[Inquiry regarding ticket refunds for 2022]
PIA Corporation (SS Refund Office)
Please access the following URL and contact us through the inquiry form.
http://redirect.pia.jp/pc/support_ss.html

＜Example of Inquiry Content 1＞
"I did not receive the refund email", "I accidentally deleted the email, please resend it", "The URL is locked", "Even after registering my account, no deposit is made", etc.

＜Example Inquiry 2＞
"I don't know my registered postal code", "I want to decline a refund", "I don't know if I have registered an email address", etc.
We have entrusted the refund-related operations to PIA Corporation.
Due to contractual reasons, depending on the content, we may not be able to answer your inquiries at the contact point, and you may need to contact the other contact point directly. Please check the above "" in advance and contact us.

[Other inquiries regarding SOCIO]
Tokyo Football Club Co., Ltd. (FC Tokyo) CRM Department
E-mail: socio@fctokyo.co.jp
TEL: 042-444-2630 (Weekdays excluding Monday, 10:00-17:00)
※Please note that if you contact us by phone, there may be cases where we will get back to you later.

To everyone who declined the annual ticket refund
Thank you very much for choosing to decline the refund.
If there was a donation deduction from the Sports Agency that was provided as a special measure for the 2020 season, it will not be applicable from the 2021 season onwards. Therefore, please understand that we will not be sending a certificate of refund to those who have declined the refund.
Also, please note that those who have chosen to decline the refund will not receive the "refund email" mentioned above, so please understand this as well.